Tuesday, March 23, 2010

how could i forget?!

I can't believe I didn't mention this in my last post...

J.Crew did it again. After assuring me they wouldn't be discontinuing anymore of the dresses my bridesmaids were going to be ordering, they definitely did. Emily went to order her dress only to find it was no longer available. Luckily it didn't disappear immediately, and even though her size is no longer available, she was able to order it in a size bigger. She will have it altered by J.Crew, which I have secured for her for free! It's the least they can do for us since they have made this process ridiculously difficult. I will say that after my second letter they did call me immediately (and on a Sunday at that) and went above and beyond to make sure I was satisfied. And I'm now working with someone at their headquarters who is handling absolutely everything for me. So it should be smooth sailing from here on out... Keep your fingers crossed!

1 comment:

Lauren said...

Oh my gosh! That is your WEDDING they are messing with! And here I am all in a tizzy over a sweater. :) I do have to say, at least they did something to fix the situation the second time around. I got a call around 3pm today and the stupid sweater is being shipped overnight to me... I wonder if they saw my blog post?!!